Frequently Asked Questions

Can you host virtual activities outside of the US?
Yes! We host teams from all over the world. Ryptic is proud to have virtually hosted groups from Ireland to the Ukraine and as far away as China. For a small fee, we’ll even offer custom scheduling to accommodate other time zones.
What's your most popular event?

For those new to virtual team building, we recommend the Online Office Olympics. This event is our most popular and it gets your team engaged and working together in a light-hearted competition. The seemingly simple games we play are actually building stronger bonds within each group.

How do you host an online event for larger groups?

For activities that require more audience participation, we’ll plan multiple simultaneous activities of approximately 25 players each. This ensures maximum participation opportunities and a better team member experience. We’ve perfected the art of starting a session all together before breaking out into smaller virtual meeting rooms for the interactive piece. Each breakout room gets its own Ryptic host. If you have a larger group, please reach out to a staff member at contact@ryptic.com, and we will be able to help you plan the best event for your group.

Are your activities suitable for hybrid teams?

Most of our events work well for hybrid teams where some participants are in the office and some are working from home. If you know that your team will be set up this way, please let your booking specialist know when you book. We recommend ensuring that all participants have their own devices if possible, as this will allow the event to run more smoothly.

I'm ready to schedule! How do I pay?

We accept all major credit cards for your convenience! We can either send you an invoice, or you can pay over the phone with one of our specialists.

What video conferencing platform do you use?

Trust us, we’ve tried them all! We prefer Zoom for our online virtual activities, but we do offer a Google Meet alternative by request. (Check the $0 Zoom Alternative add-on when booking; you’ll receive the link 1 day prior to the event.)

Do we need at least 10 participants to book an event?

Most of our activities require a minimum charge of ten participants. Clients can book an event for as little as two people (although we recommend at least four) but would be charged the minimum ten-person rate.

What if I want to schedule more than one event?

If you would like to make a purchase for more than one event (and get some awesome discounts), check out our corporate packages! If you’d like additional details, please contact us at contact@ryptic.com, and one of our specialists will walk you through the entire process of creating a package.

What if I don’t see my preferred day and time available online?

Only a portion of available times are visible online. If your preferred day and time appears to be unavailable, please reach out to us at contact@ryptic.com and we’ll work to squeeze you in! For a small fee, we can also often accommodate custom start times to meet the needs of your team.

What is your cancellation policy?

Ryptic accepts cancellations and reschedules for all virtual activities outside of Virtual Paint Night. Refunds or store credit amounts available are dependent on the notice provided prior to reservation start time:

* 5+ days notice: Full refund - minus the 6% booking fee.
* 3+ days notice: Full store credit including booking fee / free reschedule.
* 24h+ notice: 50% store credit.* Less than 24 hours notice: No refund or store credit.
* There are no refunds for any event that includes shipped physical goods, such as Virtual Paint Night.

Learn More About Hosting a Virtual Team Building Event

Reach out and speak with a Team Building Specialist about your next event!

Headquarters
205 E 3rd Ave. Ste 401
San Mateo, CA
Contact a Team Building Specialist



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